SHOPPING INFORMATION

1. How to buy products?

Open the website: https://www.hkxy-automation.com/, click on our shop, select the product you need to buy, and pay for the online purchase.
If you have objections to the price, you can click the "Product Consultation" button and leave your name, email address and question. We will contact you within 48 hours.
Contact our professional sales staff online. There are a variety of contact methods to choose from:
Mobile: +8618258306122 (WhatsApp & Wechat)
Email: Kelly@hkxytech.com
Tel: +86-027-85800799
Fax: +86-027-85309780
Skype: +8618258306122

2. Are the products all genuine and can the quality be guaranteed?

Our products are 100% guaranteed quality, 100% guaranteed genuine goods, regular channels, you can buy at ease. Every product can be checked for authenticity, all from the major genuine brands, if you have any questions, please feel free to contact our after-sales service.

3. What should I do if I can’t find the product model I need?

You can conduct accurate / fuzzy search according to the product model or brand. If you still can't find it, you can feed back the model or brand of the product you need to our sales personnel.

4. How is the product delivered? Is it safe?

Various delivery methods and regular delivery channels, we will make different packaging for different products to strictly ensure the safety of products.

Land, air and sea transportation
DHL / FedEx / UPS / EMS / SF Express / TNT / Deppon Express ......

5. What are the payment methods? How to pay?

Paypal
Bank wire transfer
Support multiple banks, financial institutions, credit cards. It can fully meet the payment needs of customers.

6. Can I change or cancel the order?

If you need to cancel or change the order, please contact our staff in advance. Orders can be cancelled within 48 hours. Exceeding the time is automatically deemed to have been ordered, and the cost of cancellation shall be borne by the purchaser.

7. How to return or exchange products?

Unless there is a quality problem, customized products cannot be returned and customized products cannot be cancelled.

We only support the return of new products and original products. Therefore, this is highly unlikely to happen.

If the customer wants to return and refund the standard products or our off the shelf products without reasonable reasons, the customer shall bear all expenses incurred in the return.

Return and exchange contact:
Mobile: +8618258306122 (WhatsApp & Wechat)
Email: Kelly@hkxytech.com
Tel: +86-027-85800799
Fax: +86-027-85309780
Skype: +8618258306122
Website: https://www.hkxy-automation.com/